Case Study
Medical Compliance Scaling
A2P 10DLC Infrastructure
Overview
Healthcare Startup Platform
Solving the strict carrier compliance issue for automated medical SMS alerts while maintaining HIPAA-aware architecture. We unblocked high-volume traffic limits for 800+ clients.
The Problem
Carriers globally have aggressively tightened SMS filtering under A2P 10DLC. The client, a medical communications company, was experiencing 60% failure rates on critical appointment remiders because their traffic was flagged as automated spam.
The Solution
We rebuilt their registration pipeline by establishing verified brand relationships and distinct campaign use cases per sub-account. The infrastructure was migrated to support segregated messaging pools, guaranteeing HIPAA separation while fully registering each number.
The Results
Successfully unblocked 800+ clinic sub-accounts. The message delivery rate rose from under 40% to 99.9%. SMS marketing and direct medical communications operate securely, natively, and automatically without constant blocklist threats.